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We start by identifying the areas of uncertainty then set about
nailing them down.
This involves drawing up thorough project plans which address
every detail in depth
and ensure everyone understands who should be doing what and when.
Good communication between the systems company and the fabricator,
as well as
internally between departments, is essential. It is also important
to recognise that
all areas of the business need support. Every member of the fabricator's
team -
whether they work in sales, on the factory floor, or in the boardroom
- needs to be
familiar with both the differences and the benefits of the new
system. It is essential
to communicate not just what has changed but also why it has changed.
Spectus recognises this and addresses it through a comprehensive
program of
tailored product presentations, adaptations to machinery and software,
tooling audits,
costings and practical, hands-on technical support.
Choose how you change
Marketing support is another vital part of the change process.
This is why Spectus
offers literature, PR and advertising to customers as well as
advice on re-branding if
required. We also recognise that one size doesn't fit all. Every
customer is different
and the support on offer is tailored to reflect the needs of the
individual customer.
For instance, Spectus gives fabricators the option of changing
gradually, phasing
out their old system while introducing ours, or a fast and complete
changeover all
done and dusted in a matter of weeks. It's another example of
what sets us apart.
It's another example of why change can be painless.
The heart of your business
As a fabricator, your choice of system goes to the very heart
of your business.
A bad choice will constantly undermine your potential for growth.
However, no matter
how compelling and obvious the need to change system becomes,
some fabricators
still hold back because they fear the solution more than they
fear the problem.
They fear change even more than they fear the gradual collapse
of their own
business! Put in such stark terms, the case for change seems obvious
but it
is important to recognise that reluctance to change is perfectly
understandable.
Managing change isn't easy. It takes understanding and experience
- without
which things can go wrong.
We've all heard the horror stories: how machinery and software
required lengthy
adaptation & endless adjustments before it would work properly
with the new profile;
how windows still came off the line with problems because little
things had been
overlooked in staff re-training; how installers broke sealed units
because the beads
or gaskets were too tight (or not tight enough!); how the red
mist descended upon
normally calm and reliable installation teams because new windows
took twice as
long to fit as the old ones. Not to mention sudden shortages of
profile causing
half-made frames to pile up in the factory while valued customers
drift away.
If you are considering a change, don't just pick a product.
Check that your new supplier has a convincing plan to take you
through the hazards
of the change process. The more they've done the better your chances.
Knowing what can go wrong, Spectus has meticulously well-planned
and
organised project plans to ensure disasters don't happen.
Spectus has meticulously well-planned &
organised project plans to ensure disasters don't happen
Pick the package, not just the product
Product is, of course, vitally important in all this. But if
you are thinking of changing
suppliers you need look beyond product and focus on the bigger
picture. You must
look at the whole package. Spectus offers an unrivalled product
range, but what really
sets us apart is that fact that our profile is only part of what
we offer our customers.
We also offer a genuine partnership designed to support our customers
as they
change and grow. Now that really is a change!
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